Shipping & Handling Fees
Our standard shipping charge is USD $15.00 per order.
Customers living at the same location are allowed to combine their orders on one credit card shipped to one address for a single shipping charge.
Despite our best efforts delays in delivery are inevitable, you should always be prepared to purchase any medications in your local pharmacy.
We are committed to providing you with the outstanding customer service and will do our very best to respond to all your requests for information within the 72 hours of receiving notice. Unusually high volumes of information requests may adversely affect our response time.
Tracking your Package:
You can track your package using Canada Post's Track a Package system. You can receive your tracking number by contacting us by telephone. Examples of what your Canada Post item tracking number should look like: 23017101598 or CE017101598CA.
To use Canada Post's Track a Package system, click here.
For all orders: Due to current demand, please allow 10 to 20 business days for delivery from the time your prescription order is processed. Allow extra time for first time users to verify your provider's information.
Please note: In order to receive your order in the time frames specified above - we must receive a corresponding prescription from your doctor, as well as, the correct credit card information. If you are using electronic checks (e-check) for your payment method, we must verify the funds before the order is released. Using e-check may delay your order by approximately 5-7 business days. Despite our best efforts, delays in delivery of orders are sometimes unavoidable (i.e. backorder of requested medications, mail delays, customs delays, lost shipments, etc.). Affordable RX can not be held responsible for such delays. You should always be prepared to purchase your medications locally to cover such situations.
Cancellation & Returns
You can cancel your prescription drug orders prior to the day they are shipped without any penalties or charges. WE DO NOT ACCEPT RETURNS*. Once the order has shipped it can not be returned or any monies refunded, unless the medication provided to you does not correspond with your original prescription. A full cost medication plus a shipping fee of $15.00 will be charged by the pharmacy on all unauthorized returns or for any packages returned due to customer's refusal of shipment. (*AffordableRx can not accept the return for use or re-use of any portion of any drug or non-prescription medication).